01 · Customer Service
Customer-Service & WhatsApp Bots
A good service bot is not a generic chat — it is an agent that knows your inventory, orders and customers, because it is connected to the business's real systems. We build bots for the web and for WhatsApp Business that answer in your customers' language, escalate to a human when needed, and log every conversation.
At Petmall this is already running in production: dispatch lists, campaigns and a two-way support inbox on WhatsApp — all wired into the store's systems.
Petmall · in production